FREQUENTLY ASKED QUESTIONS
IS DELIVERY INCLUDED?
Yes the price includes delivery. For ALL prints Delivery is available to Australia & NZ. For Original Pieces please see each individual description for more information.
CAN I PICK UP MY ARTWORK?
I am based in Canberra, Australia, if you are a collector located here too then yes you may visit my studio.
I AM UNSURE OF PURCHASING ONLINE, HOW CAN I ENSURE IT IS EXACTLY LIKE THE PHOTOS?
I take extra care and attention to detail when photographing my Artwork for sale. I photograph in natural light on overcast days. This reduces any artificial glare or discrepancies in colour variation. All of my customers are surprised when they see it in real life, commenting how vibrant and more saturated it is.
CAN I VIEW THE ARTWORK BEFORE PURCHASING?
All Prints are Made to Order. Please contact me if you'd like to view an original in real life.
I AM CONSIDERING A FRAME, WHAT IS THE PROCESS?
I offer framing as a service to compliment my Artwork, and work closely with a handful of suppliers who offer me competitive rates, all you have to do is contact me and I will supply you with a quote, this will be invoiced separately to the Artwork.
WHAT'S THE TIMEFRAME ON DELIVERY?
Please allow 7-10 days for all shipping and handling. Note most Canberra sales will be delivered within 3 days or less. You will be contacted to arrange a suitable time. Prints can take longer as these are Made to Order. All NZ Originals are case by case, you will be contacted with preferred shipping details.
I WANT TO COMMISSION A PAINTING BUT I DON'T UNDERSTAND THE PROCESS?
Commissioning a painting is a simple process. The best thing to do is contact me directly. Any queries you make are a discussion first, you don't have to lock into anything - I know how daunting contacting someone is, don't worry I promise I make it easy for you.
WHEN ARE YOU EXHIBITING NEXT?
Due to Covid impacting Exhibitions and Art Fairs, it is unlikely I will be exhibiting soon. Follow me on Instagram for the latest updates.
CAN YOU HOLD ARTWORK?
I can hold a piece for 24 hours, however due to demand on certain pieces I can't hold any longer than this.
REFUNDS AND EXCHANGES?
Due to the nature of the product, I do not offer refunds or exchanges at any time or for any reason. Please enquire if you are deciding between sizing, style or cost so I can assist you to make the right choice.
HOW DO I HANG MY ARTWORK?
All of my paintings come ready to hang with D hooks attached to the back of the canvas and wire across. You can adjust this wire to make it longer or shorter. Depending on your walls you will need to decide on hanging systems, but ask your local hardware store, they will advise the best fixture. For large paintings the weight is 7-10kg and for smaller paintings under 60cm x 90cm a 3M canvas hook up to 5kg is sufficient to hold.
IS THE PAINTING ALREADY STRETCHED?
Yes all paintings are stretched canvas on a timber frame. It is ready to hang.
HOW DO I CARE FOR MY ARTWORK?
Regularly dusting along the top of the painting with a microfibre cloth is all that is needed. Any accidental stains can be lightly rubbed off using a warm cloth. Do not use any spray chemicals or cleaning solutions as this will damage the painting. Do not leave Artwork in direct sunlight for long periods of times. Indoor natural light is fine.